Orders are normally prepared within 1–2 business days. Selected high-demand, customized or occasion styles may require additional preparation time. If an item needs extra time, we will contact you using the email address provided at checkout.
These are estimates, not guaranteed delivery dates. Carrier delays, customs reviews, weather and peak periods can affect transit time.
We select a suitable tracked carrier based on the destination and parcel. You will receive a shipping confirmation email with tracking information after dispatch.
Check your shipping address carefully before submitting the order. If you need a correction, contact support@shopnewlook.com as soon as possible; an address cannot be changed after dispatch.
If tracking has not updated for 7 business days or the parcel is past the estimated delivery window, email us with your order number.
