All return requests must be made within 14 days
of receiving the order.
Please email us including your order number
and reason for return
and it would be great if related pictures could be attached. We will then provide you with return instructions and a return address for you to ship your order back.
We will be responsible for return costs of faulty or incorrect orders
The return cost of exchanging orders or sending unwanted orders to us is the customer's responsibility.
Upon receipt of your return package, we will send you a confirmation email.
You will be refunded within 3 business days after we receive it and the order amount will be refunded to the original payment method.
You should expect to receive your refund in 7-10 days. however, in many cases, you will receive it more quickly. If you don't receive them in 10 days please contact your financial institution.
Please send us an order cancellation email within 24 hours after you place your order.
If the product has already been shipped out, we will be unable to cancel the order.
Should you have any further concerns, feel free to email us at firstname.lastname@example.org.