Return requests must be submitted within 14 days of delivery.
Items must be returned in their original condition: unworn, unwashed, unaltered and with the original tags attached.
Email support@shopnewlook.com with your order number, the item you wish to return and the reason for the request. If the item is damaged, faulty or incorrect, include clear photographs. We will review the request and provide the return instructions and return address.
Please do not send a return before receiving our instructions.
After the returned item is received and inspected, we will email you with the result. Approved refunds are issued to the original payment method within 3 business days. Your bank or payment provider may require additional processing time; most refunds appear within 7–10 business days.
To request a cancellation, email us within 24 hours of placing the order. If the order has already been dispatched, it cannot be cancelled and the return process will apply after delivery.
Questions? Contact support@shopnewlook.com.
